Product Warranty and Egress Window Adjustment / Repair

Bright Idea Egress - Product Warranties and Repair

Adjusting Your Tilt and Turn Egress Window

    The Bright Idea Egress window kits are designed for DIY installation and also allow for homeowners to complete easy adjustments and repairs. Please view our videos for common egress window fixes:

    Product Warranty Overview

    Bright Idea Egress Inc.  warrants to the original owner and to the party to whom the original owner transfers ownership as permitted in this document (a “permitted transferee”) that its Bright Idea Egress Window Kit, ExoFrame™, Egress Well Covers and Interior Trim Kit (collectively referred to in the remainder of this document as, the “product” or, the “products”) will be free from manufacturing defects when subject to normal use. There is no set term of years limiting the duration of this warranty although it is subject to all of the limitations, terms and conditions that follow. While there is no set duration on the term of this warranty, the owner should be aware that many things may affect the durability of the products including things that Bright Idea Egress cannot control such as, for example, the weather, the extent of exposure to direct sunlight, and whether proper installation techniques and materials are used. This warranty is intended to provide the owner with a level of comfort that Bright Idea Egress properly manufactured the products such that they will perform as specified. This warranty is not however, intended to provide an absolute assurance that the products will last forever.

    Subject to the provisions that follow, provided that the warranty claimant is able to establish the date of purchase, the original cost of the defective products, and the fact that the claimant is either the original owner or a permitted transferee to the reasonable satisfaction of Bright Idea Egress, should any manufacturing defect occur during the lifetime of the original owner or for such other time as may be provided to a permitted transferee under the terms of this warranty, Bright Idea Egress will at its sole option either: a) provide replacement product; or, b) refund the amount paid by the original owner for the defective product. The lifetime coverage offered by this warranty automatically ends upon the sale of the property or death of the last of the original owners of the property at the time of purchase whichever first occurs.

    For purposes of this warranty a “manufacturing defect” triggering warranty coverage is defined as any defect that would render the egress window well in question unserviceable or unfit for the ordinary purposes for which egress window wells of that kind are intended.

    No benefits under this warranty whatsoever shall accrue to any owner and Bright Idea Egress shall incur no liability under this warranty unless and until the Products installed on the owner’s structure have been paid for in full either by owner or by a predecessor in interest of owner.

    No repair or replacement under this warranty will act to extend the warranty period. Any repaired or replaced product shall be warranted only for the duration of the warranty period that applied to the original product(s) before they were repaired or replaced.

    ExoFrame — Lifetime Warranty

    The ExoFrame™ manufactured by Bright Idea Egress is covered by our limited lifetime warranty.

    Window Wells — Thirty Year Warranty

    Bright Idea Egress window wells manufactured by St. Paul Corrugating Co. are warranted for a period of thirty (30) years to be free from defects in manufacture and to be in conformance with our quality control standards. All products must be installed according to manufacturer recommendations. Warranty responsibility is limited to replacement cost of material only. Installation of any non-ventilated cover product preventing air circulation over galvanized metal will void all warranties.

    Well Covers and Grates — Ten Year Warranty

    Bright Idea Egress well covers and grates manufactured by St. Paul Corrugating Co. are warranted for a period of ten years to be free from defects in manufacture and to be in conformance with our quality control standards.

    Well covers and grates are subject to a strict ten (10) year warranty from the date of purchase against breakage. No warranty is provided against scratches, scuffs, clouding, yellowing or other discoloration of any kind.

    Glass Windows and Hardware — Ten Year Warranty

    Windows are warranted by Bright Idea Egress to be free of any defects in material and workmanship occurring as a direct result of the manufacturing process, specific to the structural parts and mechanical components of the basic window unit, under normal use and service, subject to the terms and conditions stated in this Warranty.

    Bright Idea Egress warrants that, for 10 years from the production date, under normal use and service, the insulated glass unit will not develop any
    material obstruction as a result of film formation or dust collection between the interior glass surfaces, caused by a failure of the hermetic seal.

    The Warranty does not ever cover glass breakage.

    Customer Responsibilities

    The homeowner must inspect the egress window well in question before installation. If a manufacturing defect is discovered the homeowner must notify Bright Idea Egress in writing within 30 days of discovery of any manufacturing defect, and provide proof of the date of purchase, the date of installation, and proof of property ownership satisfactory to Bright Idea Egress. Failure to provide such notice shall void the warranty as to the defect in question.

    If a defect is discovered or occurs after the product(s) is installed which could not have reasonably been discovered prior to installation, the homeowner must notify Bright Idea Egress in writing within 30 days of discovery and provide proof of the date of purchase.

    This warranty applies to Bright Idea Egress Egress Window Systems and their component parts manufactured by Bright Idea Egress. Egress well covers and glass egress windows themselves which are obtained through Bright Idea Egress are manufactured by an outside vendor, and as such are not covered by this Limited Lifetime Warranty. Rather, the egress well covers provided by Bright Idea Egress are subject to a straight 10 year warranty (see description above) provided by the manufacturer but administered by Bright Idea Egress.

    This warranty is effective March 1, 2022 and supersedes all previously distributed versions of this warranty. It shall remain effective until such time as Bright Idea Egress publishes a subsequent superseding version at which time it shall have no further effect. Customer must communicate the date of installation, and proof of property ownership satisfactory to Bright Idea Egress. Failure to provide such notice shall void the warranty as to the defect in question.

    All notifications should be sent to:

    Bright Idea Egress Inc., 3971 S. Decatur Street, Englewood CO 80110, United States

    Bright Idea Egress may require that the claimant allow an inspection to determine both the nature of the defect, if any. Bright Idea Egress will investigate any claim properly submitted and examine the material claimed to be defective and will notify the homeowner in writing of its determinations. If a defect covered by this warranty is confirmed, within a reasonable amount of time after the investigation is concluded, Bright Idea Egress will satisfy its obligations under this warranty, provided however that the cost of any shipment required to transmit or receive a product in connection with a warranty claim shall be paid by the homeowner within 30 days of being notified of the same.

    The homeowner shall not return an allegedly defective product to Bright Idea Egress, without Bright Idea Egress first agreeing to the return in writing. The homeowner may be required to submit (at the homeowner’s expense) a sample of any defective material to Bright Idea Egress for laboratory analysis.

    Limitations

    This warranty does not provide protection against any failure, defect or damage caused by situations and events beyond the control of Bright Idea Egress, including but not limited to:

    • Misuse, abuse, neglect or improper handling or storage;
    • Installation or defects and damages resulting from installation including but not limited to any defects resulting from the failure to follow Bright Idea Egress’s installation instructions and guidelines;
    • Impact of foreign objects, fire, earthquake, flood, lightning, hurricane, tornado or other casualty or act of God;
    • Defects in, failure of, or damage to the basement wall or material against which the product was installed or defects in the product caused by movement, distortion, cracking or settling of the foundation of the building;
    • Any failure of the egress window itself and any damages resulting from such failures including but not limited to damages resulting from leakage of the window or the opening in the wall into which the window was installed.
    • Any damages resulting from any other cause not involving manufacturing defects in material;
    • Costs of the labor required to install replacement product or to remove and dispose of any damaged product;
    • Costs of any repairs or replacements performed without Bright Idea Egress’s written consent;
    • Costs associated with or any unsatisfactory condition or appearance resulting from the failure to follow Bright Idea Egress’s written installation instructions.
    • Costs associated with or any unsatisfactory condition or appearance resulting from the homeowner’s neglect or failure to properly maintain the product(s).
    • Costs associated with or any unsatisfactory condition or appearance resulting related to the treads affixed to the steps of the product.
    • Costs of shipping any repaired or replaced product between the homeowner’s location and Bright Idea Egress.
    • Costs in excess of the value of the replacement material required complete any repair made pursuant to this warranty;
    • The products are not warranted against discoloration or other damage caused by air pollution (including but not limited to metallic oxides or metallic particles), mildew, exposure to harmful chemicals, or normal weathering resulting from exposure to the elements. Normal weathering is defined as exposure to sunlight and extremes of weather and atmosphere, which will cause any colored surface to fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the building, the cleanliness of the air in the area, and many other influences over which Bright Idea Egress has no control.

    Other Limitations:

    BRIGHT IDEA EGRESS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING ANY DAMAGE TO ANY BUILDING ON WHICH THE PRODUCTS ARE INSTALLED, BUILDING CONTENTS OR ANY PERSONS THEREIN, RESULTING FROM ANY PRODUCT DEFECT OF ANY KIND OR FROM TTG’S OWN NEGLIGENCE. SOME STATES MAY NOT ALLOW LIMITATIONS ON, OR THE EXCLUSION OF, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    ASIDE FROM THE EXPRESS WARRANTIES CONTAINED IN THIS DOCUMENT, THERE SHALL BE NO WARRANTIES OF ANY KIND, INCLUDING SPECIFICALLY ANY WARRANTIES OF MERCHANTIBLITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY WELLCRAFT EGRESS WINDOW SYSTEM, ANY COMPONENT PARTS THEREOF, AND ANY GLASS EGRESS WINDOW OR WELL COVER PURCHASED FROM BRIGHT IDEA EGRESS. BRIGHT IDEA EGRESS DOES NOT AUTHORIZE ITS EMPLOYEES, FIELD REPRESENTATIVES, DISTRIBUTORS OR DEALERS TO MAKE ANY CHANGE OR MODIFICATION TO THIS WARRANTY.

    This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.